General
E.T. Bookkeeping & Tax Services Corporation is committed to providing exceptional service in a timely manner. Unfortunately, when a client decides to cancel without giving enough notice, it prevents other clients from being served.
No shows and late cancellation have an impact on service quality while punishing other clients who may show up earlier for their appointments. E.T. Bookkeeping & Tax Services Corporation has implemented a cancellation policy that will be firmly enforced.
Payment Policy
We require FIFTY (50%) percent of your service(s) invoice total is due upfront, the remaining FIFTY (50%) percent is due upon completion of the services provided to you. *
We will send an auto invoice to your email provided and an e-transfer or credit card payment can be made. If you prefer to pay with debit or cash you MUST come into the office to make the payment. Please note that any refunds must be made to the original payment form
Cancellation Requests
Cancellation requests must be made by phone, in-person, online appointment system or email within 12 hours of the original appointment. If you have any questions, please call the office at 587 664 7795. A $60.00 Cancellation/Re-booking fee applies.
REFUND POLICY
*ALL Refund requests made to services already in progress or completed are subject to an administration fee of FIFTY (50%) percent of the total service invoice. If you have only made your first FIFTY (50%) percent payment of the invoice
NO REFUND will be issued. This is a zero-tolerance policy as a lot of work goes into each accounting and tax file.
